FAQ
Are Kenshi Blades knives made after each order?
Yes. Our Japanese Damascus knives are produced after your order is placed. This allows us to prepare each knife carefully and complete quality checks before shipment.
How long does delivery take?
Estimated delivery time is usually 8 to 14 days. This timeframe includes production, order processing, careful packaging, and quality checks before shipment.
Do you deliver to the United States?
Yes. Kenshi Blades currently delivers to customers in the United States through our standard checkout process.
Is shipping free?
Yes. We offer free shipping with no minimum purchase.
Do Kenshi Blades knives come with a warranty?
Yes. Every Kenshi Blades knife comes with a lifetime warranty against confirmed manufacturing defects. Full details, exclusions, and conditions are available in our Warranty Policy.
How should I care for my Japanese Damascus knife?
We recommend hand washing your knife only, drying it immediately after use, and storing it safely. Do not place your knife in a dishwasher, soak it in water, or use it to cut bones, frozen food, glass, ceramic, stone, or other hard surfaces.
Can I put my knife in the dishwasher?
No. Kenshi Blades knives should never be washed in a dishwasher. Dishwasher cleaning can damage the blade, handle, finish, and overall performance of the knife.
How can I track my order?
As soon as your order is dispatched, a tracking link is sent to your email address.
You can follow your parcel in real time until it arrives at your door.
Do you offer customer support after purchase?
Absolutely. Our support team remains available before and after your purchase.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery at contact@kenshiblades.com with your order number, photos of the product, and photos of the packaging. Our team will review your case and help you find a suitable solution.
How can I contact Kenshi Blades?
You can contact us through our Contact Us page or by email at contact@kenshiblades.com
Are Kenshi Blades knives suitable for everyday cooking?
Yes. Kenshi Blades knives are designed for everyday kitchen use, whether you are preparing meat, fish, vegetables, fruit, or other common ingredients.
Are Japanese Damascus knives fragile?
Japanese Damascus knives are made for precision and sharpness, but they must be used properly. Avoid cutting bones, frozen food, glass, ceramic, stone, or any hard surface to protect the blade edge.
What should I do if my parcel is delayed or lost?
Please contact our customer service at contact@kenshiblades.com with your order number.
We will open an investigation with the carrier and provide a suitable solution (refund or replacement).
What payment methods do you accept?
We accept payments by credit and debit card (Visa, Mastercard, AMEX), as well as PayPal, Klarna, Shop Pay, Apple Pay, and Google Pay.
You may also be able to pay in installments through Klarna or PayPal, depending on availability at checkout.
Is the payment secure?
Yes, all transactions are protected by SSL encryption and processed through trusted, secure payment providers.
You can complete your purchase with full peace of mind.
Can I return an item?
Yes, you have 14 days from the date you receive your order to request a return.
Items must be returned in their original condition and packaging.
How do I return an item?
Contact us at contact@kenshiblades.com and include your order number.
Our team will guide you through the return process step by step.
How long does it take to receive my refund?
Refunds are processed within 5 to 10 working days after we receive and verify the returned item.
I haven’t received my confirmation email — what should I do?
First, check your spam or junk folder.
If you still can’t find it, please contact us at contact@kenshiblades.com so we can resend it to you.
Can I modify or cancel my order?
As long as your order has not yet been dispatched, it can be modified or cancelled.
Please contact us quickly by email to request the change.
How do I know if my order has been confirmed?
Once your payment is validated, you will immediately receive a confirmation email containing the details of your order.